How we use your information
- Visitors to our websites
- People who use our services (our customers)
A cookie is a file containing an identifier made up of letters and numbers. The cookie is sent by our web server to your web browser and is stored by your browser. The identifier is then sent back to our web server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session, when the web browser is closed.
We do not use any persistent cookies. Our cookies are all session cookies which expire when you close your browser session. Our cookies do not contain any information that can personally identify a user.
Controlling Cookies from within your Browser
These links explain how you can control cookies via your browser. But do bear in mind that if you turn off cookies in your browser, these settings apply to all websites not just this one. Your overall browsing experience might be adversely affected.
Internet Explorer Mobile
Contact Us Web Form
We provide a Contact Us web form on our website. This allows visitors to the website to request that we contact them. The personal data that is collected is the visitor’s name, email address and business name. This data is logged and emailed to the appropriate Elygra staff.
If the visitor subsequently becomes a customer of Elygra that data is stored and retained, otherwise it is deleted.
People Who Email Us
We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Our Customers and Users of our Services
Obviously, we must hold the details of our customers, their businesses and their staff. We need to do this so that we can deliver our services.
Use of Data Processors
Data processors are third parties who provide services to Elygra. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
Delafaille & Co. Limited
If you are employed by Elygra Limited, relevant details about you will be provided to Delafaille & Co. Limited who provide payroll services to Elygra. This will include your name, bank details, address, date of birth, National Insurance Number and salary.
Powell Commercial Insurance
If you are permitted to drive any of the company fleet vehicles your personal details will be passed to Powell Commercial Limited so that they can insure you.
National Employment Savings Trust (NEST) are the providers of the Peoples Pension workplace pension scheme. Employees’ personal details are passed to NEST so that our employees’ pensions can be administered accordingly.
Wider Plan Limited ( KiddiVouchers)
Wider Plan Ltd administer the Child Care Voucher Scheme for Elygra.
How long is the information retained for?
If you stop being a customer of Elygra we will retain your details for a period of 3 years following the cessation of the support contract. If you choose to return as a customer during that period, our retention of your data will ease the process of re-instating you as a customer.
Under the General Data Protection Regulation (EU 2016/679) (GDPR), you have rights as an individual which you can exercise in relation to the information we hold about you.
The GDPR provides the following rights for individuals:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
You can read more about these rights here:
Complaints or Queries
Elygra tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of the collection and use of personal information by Elygra Limited. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to Personal Information
Elygra tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any of their personally identifiable information by making a subject access request under the General Data Protection Regulation (EU 2016/679) (GDPR). If we do hold information about you we will:
- Respond within 30 days
- Tell you what it is
- Tell you why we are holding it
- Tell you who it is shared with
- Let you have a copy of the information in an intelligible form
To make a request to Elygra for any personal information we may hold you need to put the request in writing to the address provided below.
If we do hold information about you, you can ask us to correct any mistakes there may be in the data.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 12 March 2019.
How to contact us
You can write to us at:
6 The Quad,
You can email us at: email@example.com